Returns & Refund Policy
Due to the personalised nature of our products, we are unable to accept returns or offer refunds for orders where the customer has changed their mind or made an error when providing personalisation details.
Please ensure that all names, dates, spellings and other personalised information are correct before placing your order, as these details will be used exactly as provided.
If your order arrives damaged, defective, or you believe there has been an error on our part, please contact us within 48 hours of delivery, providing clear photographs of the product and packaging where applicable. We will assess each case individually and work with you to find a fair resolution.
Any refunds, replacements, or goodwill gestures are offered solely at the discretion of Holly Mixtures. We reserve the right to determine the most appropriate resolution based on the circumstances of each case.
This policy does not affect your statutory rights under UK consumer law.